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eSupport Agent

  • Process: eSupport
  • Region: Europa
  • Background: Psihologie
[accordion] [spoiler title=”What do you do at Office Depot?” open=”1″ style=”1″]My current role in the E-business department is to provide user and website maintenance across Office Depot’s websites. Most of my day to day concerns come down to one region UK&IE but I also provide support for our clients in other countries if need be. We cover simple things from password resets, creating/updating usernames to creating content for our client’s landing page like pictures, links, text, documents etc. It’s a fairly new team within this center in Cluj. It was founded in 2015 and I joined later that year. We first covered UK&IE and Italy, starting 2017 we encompassed DACH BNLX as well. Spain and Portugal still remain in our center in Spain. Beyond user and website maintenance we also offer item maintenance to an extent, we make sure the images are showing, the description is correct, bullet descriptions are showing and are correct and a lot more. [/spoiler] [spoiler title=”How has working for Office Depot been like for you so far?” open=”0″ style=”1″]This was my first workplace, joined in 2012 and I’ve been there ever since. I started a part-time job and I have advanced exponentially since then. I have been in 4 different teams, the 5th team is where I currently work. I’d be lying if I said I enjoyed every team and everything I worked on, but now I feel I am right where I belong. The overall experience was a positive one and I’m glad I had it, I feel that I have earned my place here.  [/spoiler] [spoiler title=”What excites you about working at Office Depot in the future?” open=”0″ style=”1″]Being in a relatively new team means not all of the processes are well defined and well known, there are still a few mysteries and a lot of new things to discover, so that’s what’s keeping me interested and happy to be part of this team. Even if I feel I’ve come to a point where there are no more unknowns, I think I would still want to be part of the team. [/spoiler] [spoiler title=”What’s your advice to people who want to join Office Depot?” open=”0″ style=”1″]If you are looking for a great work environment where you can learn a lot of new things, this is the right place. It’s a great starting job and you can also be patient and dedicated and stay for a while and work your way up like I did. Wait until the right job opens up for you. [/spoiler] [/accordion]